Frequently Asked Questions
Everything you need to know about your V. Chapman orders and styling.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that pre-order items have specific shipping timelines listed on their individual product pages.
What is your return policy?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I find my perfect size?
Each product page features a detailed size guide. Our silhouettes are designed to be true to size, but we recommend comparing your measurements to our chart. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, V. Chapman ships worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local duties and taxes.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer care team immediately. Once an order has reached the fulfillment stage, we are unable to cancel or modify it.
How should I care for my V. Chapman garments?
To preserve the delicate fabrics and intricate detailing of our pieces, we recommend dry cleaning only unless otherwise specified on the garment's care label.